Privacy policy

Orbit Industrial (Pty) Ltd t/a Orbit Industrial Supplies

Privacy Policy

Effective date: 6 February 2025 | Last reviewed: October 2026

1. Introduction

Orbit Industrial (Pty) Ltd t/a Orbit Industrial Supplies ("Orbit Industrial", "we", "us" or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information when you visit www.orbitindustrial.co.za (the "Website") or use our services.

By using our Website, requesting a quote or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our Website or services.

This policy is prepared in line with the Protection of Personal Information Act 4 of 2013 ("POPIA") and applies to all personal information processed by Orbit Industrial in South Africa.

2. Who We Are

Orbit Industrial (Pty) Ltd t/a Orbit Industrial Supplies (Co Reg 2017/187308/07) is a registered South African company and a B2B distributor of industrial lubricants, hygiene products, corrosion protection products and industrial tools. We are the responsible party for the personal information described in this policy.

Orbit Industrial (Pty) Ltd t/a Orbit Industrial Supplies
Attention: Information Officer
Unit 5, DuVille Industrial Park
8 Arum Lily Street, Durbanville, 7550, Western Cape, South Africa
Tel: 021 569 2530
Written requests: via our Contact page, marked "Attention: Information Officer"

Our Information Officer, as required by POPIA, is responsible for compliance with this policy and can be contacted at the details above.

3. Information We Collect

We collect personal information only where necessary and on a lawful basis.

3.1 Information you provide

Full name and job title
Business name and physical address
Email address and telephone number
Information submitted through our quote request, contact or enquiry forms
Any other information you choose to share when communicating with us

3.2 Information collected automatically

When you visit our Website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version and operating system
Pages viewed, time spent on pages and navigation paths
Referring website address
Device identifiers and screen resolution

This information is collected through cookies and similar technologies, and is used to improve the performance and usability of our Website.

4. Cookies and Tracking Technologies

A cookie is a small text file stored on your device by your browser. We use these types of cookies:

Essential and session cookies

Needed for the Website to work correctly, for example to keep your cart and session. Session cookies are deleted when you close your browser.

Preference cookies

Remember your settings, such as region, to personalise return visits.

Analytics cookies

We use analytics tools (such as Google Analytics) to understand how visitors use our Website, so we can improve content, layout and performance. Data is aggregated and anonymised where possible.

Security cookies

Support security features and help detect and prevent fraudulent activity.

You can change your cookie choices at any time using the Cookie Preferences link in our website footer, or through your browser settings. Disabling some cookies may affect how the Website works. Our Website does not currently respond to "Do Not Track" browser signals.

5. How We Use Your Information

We process your personal information for these purposes:

To respond to quote requests, product enquiries and customer service communications
To process orders and manage supply agreements
To provide technical product support and lubrication guidance
To send relevant product updates, pricing changes or service notices where you have consented, or to existing customers where permitted by law
To maintain and improve our Website, including fixing technical issues
To analyse how our Website is used and improve its content
To comply with legal and regulatory obligations
To protect our rights, property and the safety of our staff and customers

We will not use your personal information for purposes incompatible with those above without your prior consent.

6. Lawful Basis for Processing

Under POPIA, we process your personal information on these grounds:

Contract: to fulfil orders, supply agreements and service requests
Legitimate interests: to improve our services, market our products to existing customers and run our business effectively
Legal obligation: to comply with South African law and regulation
Consent: where you have agreed to receive marketing communications or to non-essential cookies

7. Sharing Your Personal Information

Orbit Industrial does not sell, rent or trade your personal information to third parties for their own marketing. We share it only in these circumstances:

7.1 Service providers

We use trusted service providers to run our business, including our e-commerce platform (Shopify), website forms, our customer and order management system, IT infrastructure, email delivery and analytics. They may process your information only on our instructions and for these purposes.

7.2 Brand partners and suppliers

Where your enquiry relates to a specific brand, such as Mobil, Kimberly-Clark Professional, Quaker Houghton, Rymax Lubricants or Lasher Tools, we may share relevant details with that manufacturer to fulfil your order or provide technical support. We will tell you if this is needed.

7.3 Couriers and freight partners

We share your name, delivery address and contact number with our courier and freight partners so they can deliver your order.

7.4 Legal obligations

We may disclose personal information where required by law, court order or a regulatory authority, or where we believe in good faith that disclosure is necessary to:

Comply with a legal obligation binding on Orbit Industrial
Protect and defend the legal rights or property of Orbit Industrial
Prevent or investigate suspected fraud, illegal activity or wrongdoing
Protect the safety of our staff, customers or the public
Defend against legal liability

8. Transfers of Personal Information Outside South Africa

Some of our service providers, such as cloud hosting, e-commerce and analytics platforms, may process your information on servers outside South Africa. Where this happens, we take reasonable steps to make sure appropriate safeguards are in place, as POPIA requires, so that your information receives an adequate level of protection.

9. Data Retention

We keep personal information only for as long as needed for the purposes it was collected for, or as required by law:

Customer and transaction records are kept for at least 5 years, in line with South African tax and commercial law
Website analytics data is kept according to our analytics provider's standard retention periods
Marketing consent records are kept until you withdraw consent
Information submitted through contact or quote forms is kept for the duration of any resulting business relationship, plus a reasonable period after it

When personal information is no longer needed, we delete or anonymise it securely.

10. Security of Your Information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure, including:

Secure HTTPS encryption across our Website
Access controls that limit staff access to personal information on a need-to-know basis
Regular review of our data handling and storage practices

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If you become aware of a security vulnerability or breach affecting our services, please tell us immediately via our Contact page or by calling 021 569 2530.

11. Your Rights Under POPIA

As a data subject under POPIA, you have these rights regarding personal information we hold about you:

Right of access

You may ask whether we hold personal information about you and request access to it.

Right to correction

You may ask us to correct or update inaccurate, incomplete or outdated information.

Right to deletion

You may ask us to delete your personal information where it is no longer needed, subject to our legal obligations to keep certain records.

Right to object

You may object to processing based on our legitimate interests, and to direct marketing at any time.

Right to withdraw consent

Where processing is based on your consent, you may withdraw it at any time. This does not affect processing that took place before withdrawal.

Right to complain

If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator (South Africa). Complaint forms and current contact details are on the Regulator's website: inforegulator.org.za.

To exercise any of these rights, please contact our Information Officer using the details in Section 2. We will respond within a reasonable time, as POPIA requires.

12. Links to Other Websites

Our Website may link to other websites, including those of the brands we distribute. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. Please review the privacy policy of any website you visit.

13. Children's Privacy

Our Website and services are aimed at business customers and are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us via our Contact page and we will remove it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or in the law. When we make material changes, we will post the updated policy on this page with a revised date and, where appropriate, notify you by email.

15. Contact Us

For questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact our Information Officer:

This Privacy Policy is prepared in line with the Protection of Personal Information Act 4 of 2013 (POPIA). © 2026 Orbit Industrial (Pty) Ltd t/a Orbit Industrial Supplies. Co Reg 2017/187308/07. All rights reserved.

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