ORBIT INDUSTRIAL PTY LTD

www.orbitindustrial.co.za

Trading as Orbit Industrial Supplies

SHIPPING & DELIVERY POLICY

Effective Date: 6 February 2025

Last Reviewed: May 2025

 

1. Overview

Orbit Industrial Supplies PTY Ltd. supplies industrial lubricants, hygiene products, corrosion protection chemicals, dust suppression products, and industrial tools to businesses across South Africa. We operate from our Durbanville, Cape Town distribution hub and our Garden Route branch, and deliver nationally through our nominated courier and freight partners.

This policy sets out our delivery regions, fees, lead times, self-collection procedure, and the process for reporting delivery issues. All delivery fees stated in this policy include VAT at the prevailing rate.

 

2. Delivery Regions, Fees and Lead Times

The table below sets out our standard delivery fee structure. All fees are VAT inclusive. Lead times are calculated from the date of order confirmation and payment receipt (or approved credit), not from the date of order placement.

 

Region	Order value / Weight	Delivery fee (VAT incl.)	Lead time
Cape Town & Suburbs	Orders R1,000.00 and above	FREE	Next business day
Cape Town & Suburbs	Orders R0.00 – R999.99	R133.00 (VAT incl.)	Next business day
Somerset West & Strand	Orders R1,000.00 and above	FREE	Next business day
Somerset West & Strand	Orders R0.00 – R999.99	R133.00 (VAT incl.)	Next business day
Gauteng (Johannesburg / Pretoria) & Durban	0 kg – 30 kg	R219.00 (VAT incl.)	3 business days
Gauteng (Johannesburg / Pretoria) & Durban	Over 30 kg / pallet / drum volumes	Quoted separately	3 business days
Northern Cape (Kathu, Upington, Springbok, Postmasburg)	0 kg – 30 kg	R219.00 (VAT incl.)	3 business days
Northern Cape (Kathu, Upington, Springbok, Postmasburg)	Over 30 kg / pallet / drum volumes	Quoted separately	3 business days
Garden Route (George, Knysna, Mossel Bay, Plettenberg Bay)	0 kg – 30 kg	R219.00 (VAT incl.)	3 business days
Garden Route (George, Knysna, Mossel Bay, Plettenberg Bay)	Over 30 kg / pallet / drum volumes	Quoted separately	3 business days
Non-metro / outlying areas	0 kg – 30 kg	R233.00 (VAT incl.)	3 business days
Non-metro / outlying areas	Over 30 kg / pallet / drum volumes	Quoted separately	3 business days
Self-collection — Durbanville warehouse	Any order value or weight	FREE	Same day (subject to stock availability)

 

 

3. Free Delivery

3.1  Free delivery applies to all orders with an invoice value of R1,000.00 (VAT inclusive) or more, delivered to Cape Town and its suburbs, and Somerset West and Strand.

3.2  Free delivery does not apply to Gauteng, Durban, Garden Route, Northern Cape, or non-metro destinations regardless of order value. Transport costs for these regions are charged in full as set out in the delivery table above, or quoted separately for bulk and freight volumes.

3.3  Where a single order is split into multiple deliveries at the Purchaser's request, the free delivery threshold applies to each individual delivery, not the combined order value.

 

4. Self-Collection — Durbanville Warehouse

4.1  Customers are welcome to collect orders directly from our Durbanville warehouse at no charge. Self-collection is available during business hours, Monday to Friday.

4.2  Collection address:

 

Orbit Industrial Supplies PTY Ltd.

Unit 2, DuVille Industrial Park

8 Arum Lily Street, Durbanville, 7550

Tel: +27 (21) 569-2530

Business hours: Monday – Friday, 08:00 – 17:00

4.3  Please contact us before collecting to confirm that your order is ready and stock is available. Orders must be paid in full, or an approved credit facility must be in place, before goods will be released for collection.

4.4  The person collecting the order must present valid identification and, where collecting on behalf of a company, a company order or authorisation letter. The signature of the collecting person on the Orbit Industrial collection note constitutes conclusive proof of receipt of the goods in the quantity and condition noted.

 

5. Garden Route Deliveries

5.1  Orbit Industrial's Garden Route branch serves businesses in Mossel Bay, George, Wilderness, Knysna, and Plettenberg Bay. Our Garden Route representative, Annette Scholtz, manages regional deliveries and can be contacted directly:

 

Annette Scholtz — Garden Route Representative

Tel: +27 79 181 3695

5.2  Standard parcel deliveries to the Garden Route (0–30 kg) are charged at R219.00 (VAT incl.) with a 3-business-day lead time. Bulk, drum, or pallet deliveries to the Garden Route are quoted individually — contact Annette for a freight quote.

 

6. Northern Cape — Mining & Agricultural Deliveries

6.1  Orbit Industrial supplies mining operations, farms, and industrial businesses throughout the Northern Cape, including Kathu, Postmasburg, Upington, and Springbok. Our Northern Cape representative, Riaan Marais, manages regional logistics and bulk supply:

 

Riaan Marais — Northern Cape Representative

Tel: +27 84 666 6021

6.2  Standard parcel deliveries to the Northern Cape (0–30 kg) are charged at R219.00 (VAT incl.) with a 3-business-day lead time. Bulk drum and IBC deliveries to Northern Cape mining sites and farms are quoted individually based on volume and destination — contact Riaan for a logistics quote.

 

7. Bulk, Drum, IBC and Pallet Deliveries

7.1  Orbit Industrial's core business is the bulk supply of industrial lubricants, chemicals, and consumables. Many orders involve 20L, 25L, 60L, and 210L drums, 1,000L IBCs, and full pallet quantities — all of which exceed standard courier weight limits.

7.2  For all orders exceeding 30 kg, or any order involving drum, IBC, or pallet quantities, delivery is quoted individually based on: (a) total weight and volume; (b) delivery address and accessibility; (c) number of items and packing configuration; and (d) current freight rates from our logistics partners.

7.3  To receive a freight quote before placing a bulk order, contact us at:

•       Email: jaco@orbitindustrial.co.za

•       Telephone: +27 (21) 569-2530

•       Garden Route bulk orders: Annette Scholtz — +27 79 181 3695

•       Northern Cape bulk orders: Riaan Marais — +27 84 666 6021

 

7.4  Freight quotes are valid for 14 calendar days from the date of issue. Orbit Industrial will confirm the quoted freight cost in writing before processing a bulk order.

 

8. Order Processing and Dispatch

8.1  Orders are processed on business days (Monday to Friday, excluding South African public holidays). Orders received and confirmed before 12:00 on a business day will generally be processed and dispatched on the same day, subject to stock availability.

8.2  Orders received after 12:00, or on weekends and public holidays, will be processed on the next business day.

8.3  Orbit Industrial will notify the customer by email or telephone if any item in an order is out of stock or requires a longer lead time. In such cases, the Purchaser may elect to: (a) wait for the full order to be fulfilled; (b) accept a partial delivery of available items; or (c) cancel the unavailable items for a full refund.

8.4  Dispatch is subject to payment being received in full, or an approved credit facility being in place, prior to dispatch.

 

9. Tracking and Delivery Confirmation

9.1  Where goods are dispatched via our nominated courier partner, a tracking number will be provided to the customer by email or WhatsApp once the order has been collected by the courier.

9.2  Customers can use the tracking number to monitor their delivery directly with the courier. Orbit Industrial's team is available to assist with delivery queries if required.

9.3  Delivery is confirmed when the goods are received and signed for at the nominated delivery address. The signature of any employee, agent, or representative of the Purchaser on the courier's delivery note constitutes conclusive proof of receipt.

 

10. Damaged Goods and Delivery Discrepancies

10.1  All deliveries must be inspected at the point of receipt before signing the courier's delivery note. Where visible damage or a discrepancy in quantity is identified, this must be noted on the delivery note before signing.

10.2  Transit damage must be reported to Orbit Industrial in writing within 24 hours of delivery, with photographs of the damaged goods and packaging attached. Reports received after 24 hours may not be accepted.

10.3  Quantity or product discrepancies must be reported in writing within 2 business days of delivery.

10.4  To report a damaged or incorrect delivery:

•       Email: jaco@orbitindustrial.co.za

•       Telephone: +27 (21) 569-2530

•       Include your invoice number, a description of the issue, and photographs where applicable

 

10.5  Where a delivery error or transit damage is confirmed, Orbit Industrial will arrange collection of the affected goods at no cost to the customer and will either replace the goods or issue a credit note, at the customer's election.

 

11. Faulty and Incorrectly Chosen Goods

11.1 Faulty Goods

If a product received is confirmed to be faulty or defective, Orbit Industrial will arrange and pay for collection from the original delivery address and will cover the cost of delivering replacement goods. Please contact us to initiate a faulty goods claim before returning any product. A Return Merchandise Authorisation (RMA) number is required before any return will be accepted — refer to our Refund and Returns Policy for the full procedure.

 

11.2 Incorrectly Chosen Goods

Orbit Industrial cannot accept liability for goods correctly supplied in accordance with a customer's order, where the customer subsequently determines that the goods are not suitable for their intended purpose. Where a customer has ordered an incorrect product, the following applies:

•       The customer is responsible for return shipping costs to the Orbit Industrial Durbanville warehouse

•       Goods must be 100% unused, in original undamaged packaging, and returned within 5 calendar days of delivery

•       A Return Merchandise Authorisation (RMA) number must be obtained from Orbit Industrial before returning goods

•       A handling and restocking charge of up to 10% of the invoice value may apply

 

 

12. Related Policies

This Shipping and Delivery Policy should be read in conjunction with Orbit Industrial's other governing documents:

•       Refund and Returns Policy — sets out the full procedure for returns, warranty claims, and credits

•       Terms and Conditions of Sale — sets out the full legal terms governing all transactions

•       Privacy Policy — explains how your personal and delivery information is handled

All policies are available at www.orbitindustrial.co.za

 

13. Delivery Enquiries — Contact Us

For all delivery queries, freight quotes, tracking assistance, or to report a delivery issue:

 

Orbit Industrial Supplies PTY Ltd. — Durbanville HQ

Tel: +27 (21) 569-2530

Email: jaco@orbitindustrial.co.za

Garden Route: Annette Scholtz — +27 79 181 3695

Northern Cape: Riaan Marais — +27 84 666 6021

All delivery fees stated in this policy are VAT inclusive at the prevailing rate.

© 2025 Orbit Industrial Supplies PTY Ltd. All rights reserved.